1. Introduction

These Terms and Conditions govern all taxi transportation services provided by Flevo Taxi Centrale. By making a reservation or using our services, you agree to these terms.

2. Bookings

Bookings may be made:

• Online
• By telephone
• By email
• Through our booking forms

Customers are responsible for providing accurate booking information.

3. Booking Confirmation

A booking is considered confirmed once Flevo Taxi Centrale confirms the reservation by phone, email, or other communication.

4. Pricing

Taxi fares are determined based on:

• Distance
• Time
• Waiting time
• Special requests
• Airport transfers
• Toll roads or parking charges where applicable

Quoted prices remain valid unless booking details are changed.

5. Payment

We accept approved payment methods including:

• Cash
• Debit cards
• Credit cards
• Online payments
• Bank transfers (where agreed)

Payment is due upon completion of the journey unless otherwise agreed.

6. Cancellations

Customers may cancel bookings before the scheduled pickup time.

Late cancellations or failure to appear at the pickup location may result in cancellation fees.

Airport pickups may have separate cancellation conditions due to driver scheduling.

7. Waiting Time

Drivers include a reasonable waiting period after arrival.

Additional waiting time may be charged according to our current rates.

8. Airport Transfers

For airport pickups:

• Customers should provide correct flight information.
• We monitor flight arrivals whenever possible.
• Delays caused by airlines are beyond our control.
• Pickup times may be adjusted according to actual arrival times where practical.

9. Passenger Responsibilities

Passengers agree to:

• Behave respectfully
• Follow driver instructions
• Wear seat belts where required
• Avoid causing damage to vehicles
• Avoid illegal activities during transportation

Passengers may be charged for excessive cleaning or damage.

10. Refusal of Service

Drivers may refuse transportation if passengers:

• Display abusive behaviour
• Pose safety risks
• Carry prohibited items
• Are excessively intoxicated
• Violate applicable laws

11. Luggage

Passengers are responsible for ensuring luggage belongs to them.

Drivers may refuse unsafe or excessively large items that cannot be transported safely.

12. Lost Property

Items left inside vehicles will be kept where reasonably possible.

Customers should contact us promptly to report lost belongings.

Collection or delivery charges may apply.

13. Delays

While we strive to arrive on time, delays may occur due to:

• Traffic
• Weather
• Road closures
• Vehicle breakdowns
• Circumstances beyond our reasonable control

We are not liable for indirect losses resulting from unavoidable delays.

14. Liability

Our liability is limited to the maximum extent permitted under applicable law.

We are not responsible for:

• Missed flights
• Missed appointments
• Indirect losses
• Events outside our reasonable control

Nothing in these terms excludes liability where exclusion is prohibited by law.

15. Privacy

Personal information collected during bookings is handled according to our Privacy Policy.

16. Intellectual Property

All website content, logos, trademarks, images, and text remain the property of Flevo Taxi Centrale unless otherwise stated.

17. Changes to These Terms

We reserve the right to update these Terms and Conditions at any time.

The latest version will always be available on our website.

18. Governing Law

These Terms and Conditions are governed by the laws of the Netherlands.

Any disputes shall be submitted to the competent Dutch courts unless otherwise required by applicable law.

19. Contact Information

Flevo Taxi Centrale

Address: [Company Address]

Email: [Email Address]

Phone: [Phone Number]

KvK: [KvK Number]

VAT: [VAT Number]